3 Customer Service Resume Examples 2023 + Resume Guide & Template (2023)

Landing a job in customer service can be difficult.

If you want to beat the competition, you need an impressive customer service resume to grab recruiters' attention and stand out from the crowd.

This guide (including3 sample customer service resumes) shows you step-by-step how to create a compelling customer service resume and land the job you want.

Guide content

• Examples of customer service resumes
• How to write your customer service resume
• What skills do customer service representatives need?
• check your resume

Sample customer service resume

Sample Customer Service Manager Resume

Sample bank customer service resume

aboveresume exampleshould give you a good idea of ​​how a customer service resume worksmust seem, and the type of information it should contain.

Now I'm going to explain how you can create your own resume tailored to your unique situation.

Structure your customer service resume

OStructure of your resumeis extremely important as it determines how easy it is for recruiters and employers to read your resume and find the information they need.

A simple, logical structure always creates a better reading experience than a complex one.

The infographic below provides a basic overview of how you should structure your resume, along with some tips on formatting and styling.

Summary of curriculum structure

add yourcontact detailsat the top of your resume to ensure recruiters can't ignore them if they want to call you for aInterview.

Start your CV with an attractiveProfileThis gives readers a good summary of your skills and works as a selling point.

list yourWork experience(could also be volunteer work, internships, or school projects if you don't have experience) in reverse chronological order.

Finalize your resume by sending yourTrainingtogether with all the technical skills andjob qualifications.

Some formatting tips...

• Make your resume look professional and easy to read using a clean and simple designSourcealong with a simple color scheme.

• Break up the text as much as possible to create the best reading experience for recruiters.

• Keep your resume under two pages to provide enough detail to impress readers without boring them.

Write each section of your resume

Now I will walk you through each section of your resume, explaining what content needs to be inserted and when.Write.

name and contact details

At the top of your resume, your name and contact information should take up as little space on the page as possible.

Must contain...

• your cell phone numberso that recruiters can contact you quickly.

• Your email address–Principal:Use an email address that sounds professional, not a weirdo from school days –stevens12@gmail.comit is good,badboyz4life69@gmail.comit is not.

• Your locationcomo Liverpool/Leeds/Londres

But no need to add...

• your full address– at this point is too much information

• Your date of birth– Hiring decisions are not based on age

• A photo– Employers don’t need to know what you look like, just what skills you have

Curriculum Profile

If you want to grab recruiters' attention and really impress them when they open your resume, you need to write powerful copy.Profileabove.

A profile is an introductory paragraph that highlights all of your key skills and knowledge for customer service roles.

Here is an example:

The kinds of things employers also want to see on your profile are:

• What kind of customer service skills do you have?Communication, product knowledge, interpersonal skills, etc.
• What kind of company did you work for? retailer? restaurants?
• What relevant qualifications do you have?

Use positive and persuasive language throughout your profile, reallysell yourself- Don't be afraid to brag a little.

Short tip:If you struggle with spelling and grammar, try our partner's resume builder

Also check out our tourwrite to customer serviceExample.

Core Skills Section

A great way to make sure recruiters don't skip your resume is to add a basic skills section.

A basic skills section is simply a bulleted list spread across two or three columns that repeats your most valuable skills. It creates a snapshot of your skills so recruiters can get an instant idea of ​​what you have to offer within seconds of opening your resume.

You can also redeem these points if you need to tailor your CV to a specific role.

For example, a customer service role at a clothing store might require slightly different skills than an insurance company.call centerrole, so you would need to adjust your core competencies accordingly.

Work experience

Describing your work experience gives you a great opportunity to demonstrate your ability to apply your skills and knowledge in the workplace.

if you alreadydo you have anycustomer service experienceSo you should try to highlight as much as possible in this section.

If you don't have direct work experience,that's fine - you can also use unpaid experiences likevolunteer work, school internships and evenextracurricular activitiesHere. Just add anything that shows you have the necessary skills.

You should list your experience from most recent role to oldest, like this.

Structure and write your role descriptions

To prove your worth as an employee, it's important that your roles are easy to read, well written, and demonstrate a wide range of customer service skills.

This role description example provides an overview of how your roles should be structured.

basic resume template

Now let's take a look at what should be included in each section.

Summary/Introduction

The first line of your job descriptions should put the reader in the spotlight and allow them to quickly understand who you work for (a small retailer? a large airline?), what environment you work in (factory floor? call center ?) and that the overall purpose of your job is to serve customers.

Example:

“Customer-centric paper for global apparelretail tradeNetwork working across two busy stores to ensure all customer needs are met and drive sales of all products.”

responsibilities

List your responsibilities within your role in short bullet points so busy recruiters can quickly scan them. Describe all aspects of your role and try to show as much of your customer interaction as possible. In the next section, I'll talk about the skills that customer service employers look for in a resume.

Examples:

• "Serve customers at checkout, process transactions and process inquiries"
• "Handling complaints and resolving issues to ensure positive outcomes for business and customers"
• performancehair cuts, shampoos and colors for customers

successes

A really good customer service resume should have a lot of impressive accomplishments that you show.went the extra mileto help your customers and employers. Highlight some accomplishments at the end of your role descriptions to show recruiters the impact you're making – and try to include numbers where possible

Examples:

• “95% of all assigned complaints were resolved within 4 days and best wonbaristaof the month"
• "Sold more than 300 luxury products and won the highest regional sales award"

What do employers look for in a customer service resume?

Most companies and public sector organizations need customer service representatives, but there is a particularly high demand withinB2C organizationssuch as retailers, insurance companies, gastronomic and leisure spaces, etc.

Customer service requires a wide range of skills. Here is a list of the top ones that employers want on your resume.

• meet and greet– The ability to make customers feel welcome and comfortable is vital in a customer-facing role and extremely important to a company's reputation.
• transaction processing– It doesn't matter if you are writing down card details over the phone or handling cash at the tillcustomer transactionsit is a valuable skill.
• Social competence -Customer service roles revolve around the customer, so it makes sense that your resume demonstrates your ability to deal with people in a positive way.
• Complaint Processing– Unfortunately, complaints happen in any customer service role – but if you can demonstrate your ability to handle it and come up with effective solutions for both the customer and the employer, that will look great on your resume
• offer– Customer service reps are at the forefront of every company’s sales, so it’s goodofferSkills are key.
• product knowledge- Customers often need to ask questions before making a purchase, and a good customer service representative will be able to familiarize themselves with their employer's products and make a soundAdvice.
• Communication– Written and verbal communication between colleagues and customer supervisors is often required in customer service.
• Cooperation– Serving customers is a team effort, so provide some examples on your resume of your ability to work as a team.

Educational level

Add your education and qualifications at the end of your resume for completion. You must add your formal education such as:

• GCSEs
• one level
• graduation

In addition to any specific customer service qualifications, such as an NVQ in customer service.

Skills and experience tend to matter most in customer service, so you don't need to go into too much detail in your training section.

interests and hobbies

Yourhobbiesand Interests Outside of Work is an optional section and does not always make a huge difference in the hiring decision.

However, there are two situations that can influence a recruiter's decision.

a) You have no experience

To compensate for a lack of work experience, you can use your interests as a vehicle to showcase your relevant skills. For example, being captain of a sports team can demonstrate leadership, motivation, and communication skills.

b) You have very relevant interests

If you have interests outside of work directly related to customer service, this is definitely worth including. For example, you might volunteer at a local event that requires you to deal with the public and use a lot of customer service skills.

If you have popular interests like dining out and going to the movies, they probably don't have much of an impact on a recruiter's decision to call you - so keep them short or skip them altogether.

Completing your customer service resume

After using this guide to create your customer service resume, be sure to proofread it several times to ensure there are no typos or grammatical errors. Nothing will deter an employer more than a sloppy resume.Error– is your professional marketing document, so it should be error-free.

With a strong profile that really showcases your most valuable talents and well-written job descriptions tailored to demonstrate customer service skills, you should have a compelling resume in hand.

You may also be interested in ourSample Waiter/Waitress Resume.

apply for roles

Once you've created your resume, don't stop the hard work there.

apply generouslycustomer assistantRoles on job sites, company careers pages and LinkedIn. Maybe even set a daily or weekly application goal to make sure you're on track.

To save time, create aLetter of interestTemplate for submitting job applications. Don't be discouraged if you don't get many responses at first, keep giving and tweaking feedback until you start to see results.